Was then transferred to the New Brunswick facility, She said OK and a rep would call me back to let me know. 26 Clearance event ONTARIO SERVICE AREA, ON - CANADA 19:47 knew exactly what was goin on. I don't know and I don't care. The passport was ready on Monday, it got to Lachine, QC at 4:00 am in the morning, but we are still unable to pick up the passport as of 2:00pm. I have worked as a shipper/receiver and inventory control manager. I told him I was on my way. Obviously. Event Category: Shipment held – Available upon receipt of payment. 2011-12-29 20:05 Facility Scan CALGARY told it's on the Loomis delivery truck on PEI.. DHL Canada - delivery; DHL - a blouse which has been stuck in customs fr more than a month... DHL PAKET - dhl germany two times could not deliver the same parcel to australia; DHL - staff mistakes, system related failures & bad customer service; DHL - horrible customer service; DHL - untimely delivery This company is obviously inefficient, and they don't care about their customers' time. Deutsche Post DHL is the world's largest logistics company operating around the world, particularly in sea and air mail. The conclusion: Use FadEx, UPS, Purolator, or simply Postal Service before you ever think of using DHL. DHL has a competitive two-day delivery service which means if you want your parcel, you will need to take 2 days off work to wait for delivery. Recent recommendations regarding this business are as follows: "Never deal with dhl canada", "Don’t use dhl", "Never use DHL ever". Terrible service. My Client in Toronto called me at 430 Toronto time to advise that the package had no been picked up. Just like the airline industry today, they are the only service provider that can afford to abuse its customer and if you say anything you are a bad element. It would have arrived already. they re-taped it with their special tape. 14. 9 Clearance event SOUTHERN ALBERTA, AB - CANADA 09:17 6 Processed at LONDON-HEATHROW - UK LONDON-HEATHROW - UK 07:25 DHL sucks big time! 2011-12-29 22:22 Depart Facility CALGARY They took down my contact number and have the driver call me for the delivery update - again, received no phone call at all. DHL Express Canada. For all other inquiries please complete the form below. 3) Second delivery attempt ignores office address and … I am furious. Another shocking response:"I don't blame you." When I complained they gave me the run-around. “Delivery attempted; recipient not home” showed up twice on trace history, when in fact not a single delivery attempt was made (no door tag left). If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement. 2011-12-29 15:56 Depart Facility LETHBRIDGE I made a complaint to the company that uses them, if they don't drop them they will lose their Canadian customers. Etoys did in fact refund me shipping but still did me no good my son didn’t get his gifts for Christmas. I called them several times and gave them the exact address and my phone number. guess they still can not figure out how to push a buzzer beside the apartment number...My daughter called the number she had..customer service does not even exist. i am more than furious at the fact that I am going to be paying in total $76.39 for EXPRESS shipping- so I could get it before I leave - that I DO NOT have, and WILL NOT RECEIVE because I am not going to here on Monday. I was given reference numbers that later didn't exist, had to call two days in a row after a package was not picked up for delivery, and for personal packages, was left a second note that I wasn't home when I had signed the first form and left the payment indicating the package could be left at my door. Woaa can it be worst than that? 2011-12-29 15:56 Depart Facility LETHBRIDGE 8 Customs status updated BRITISH COLUMBIA, BC - CANADA 06:36 We would like to hear your feedback. We called DHL who "paged" their driver as they do not use cell phones (what century is this...pagers...really?) Open a service ticket online to report the problem and get help. 11 Arrived at Sort Facility BRITISH COLUMBIA - CANADA BRITISH COLUMBIA, BC - CANADA 09:27 Nov 28 I ordered a Physics Textbook from a seller in Amazon.ca. 2011-12-30 17:21 Processed at Location BURNABY 7 Departed Facility in LONDON-HEATHROW - UK LONDON-HEATHROW - UK 12:39 The overall rating of the company is 1.1 and consumers are mostly dissatisfied. 4 Departed Facility in LAGOS - NIGERIA LAGOS - NIGERIA 21:49 The third time they have not even send out for delivery after recieving the package at the destination for more than two weeks now. I find that extremely irresponsible. I rang them and they said they'd tried to deliver three times on three consecutive days and it had been marked down that I was on holiday and that they put a card through. took my parcel from Pretoria to Canada on the 26th September, it stayed in their facility in Ontario for 2 days. Extra charges at the door on a $30 order it cost me $20.23 for a Processing fee really!!! ... DHL for Business. 32 Processed at ONTARIO SERVICE AREA - CANADA ONTARIO SERVICE AREA, ON - CANADA 07:13 They charge so 2 Shipment picked up CARACAS - VENEZUELA 15:31 They have started to miss our holiday dinner. pay $312.07 to be delivered in 2 days. 2011-12-29 20:13 Facility Scan CALGARY It wasn't even attempted to be delivered as customer service and trace agents assured me. It is prohibited in many countries to introduce counterfeit goods and where proven the Customs authority will seize the goods and penalize the buyer. Terrible service. On Monday, January 9th, I was told I would receive my package on Tuesday. It has no phone number where anyone, including their head office in Montreal, could contact them. DHL Express is a division of the German logistics company Deutsche Post DHL providing international express mail services. I stayed home the entire day until 6 where I called in and another gentleman informed me that the dispatcher had spOKen with the driver who was in Traffic and would be here shortly. 8. Its indicated their that we must call them to schedule another attemp for them to deliver i call up their toll-free number [protected]), after morethan 1hour of waiting, they told me to pick it up at their office because they cant deliver it because they cant contact us before delivery because their DELIVERY MEN DONT HAVE CELLPHONE!!!. 16 Departed Facility in MAIQUETIA - VENEZUELA MAIQUETIA - VENEZUELA 22:38 DHL has failed miserably to establish well run operations and customer service in North America. 27 Customs status updated ONTARIO SERVICE AREA, ON - CANADA 19:53 They only problem is they sent my parcel to the wrong city. First, the shipment is so much delayed given that my sister ordered for a rush service that's not cheap by the way. what is this ? Waited patiently for a parcel for three weeks, unaware it was being delieverd by DHL as the company I bought from have always used post office delivery in the past (I think perhaps they use DHL for slightly larger items). DHL is a crap company..my daughter ordered internationally as she had done previously. DON'T USE DHL. My dad and brother god so fed up with me getting stressed about it. The first time they failed to pick up the package, the seocnd time they failed to deliver the package and had made the first attempt to deliver after 3 weeks. If you need something delivered reliably and on time, it is my opinion that DHL should be the last service choice! I have a package delivered to me from overseas on Tuesday 11/11/2014. I called on two separate occasions and was promised that it would be delivered the "next business day." I have worked as a shipper/receiver and inventory control manager. they are unable to push a buzzer beside an apartment number November 17, 2014..attempt to deliver..but did not buzz..both of us home.. today another attempt..no buzz. Sunday, July 06, 2014 Service Area I told her I would rather go pick it up to ENSURE that I get it today because I leave on Sunday for 3 months. Unfortunately cannot escape DHL since some of my suppliers only use DHL to ship but I will never do that and use them to ship anything. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. The seller tells me to check DHL. Moreover, their employee are rude to customers.They communicate with customers with an unprofessional way. Your … Saturday, July 05, 2014 Service Area So I call around 5:30pm to ask where my package is, (the lady in the morning had said 9am-6pm), no one arrived. For personal online purchases, I hope my vendors will use UPS, USPS, Purolator or FEDEX. Private Customer. Shipping regularly? It's not the first time this happens. what a load of BS (no door hanger to be found anywhere)...i have been home all day everyday this week...this is just despicable that they have such lousy service. Their tracking procedure is not up to current standards but will likely improve if they adopt the Loomis infrastructure and network. “ DHL Parcel UK is possibly the worst courier service provider in the UK. It's a rip-off and it doesn't work. 13. I will have to have it delivered to my house to my sister where she will then have to ship it to me (because it is a very important package) and I will then have to pay ANOTHER fee. I am writing on complaints board, BBB, ebay forums, amazon forums. So I figured if the driver is any smarter, he'll be able to come up by talking to the concierge or at least obtaining our buzzer from them. Despite calling them and being assured that they were on their way and picking it up. Dhl Canada ranks 273 of 1031 in Transportation and Logistics category. 2019 © DHL International GmbH. It's the second time this happens. DHL Express Canada. I would never willingly use DHL because it is a very inconvenient service for the receiver. DHL deliver parcels and packages for a number of UK stores and websites. 6. As a result, we have to cancel our tickets and pay for an additional night in an hotel. 1 Shipment picked up LAGOS - NIGERIA 15:54. we gave a order from amazon.co.uk and when we fill up the form they asked telephone number and delivery address, if so it means when order has come someone has to deliver to that address or somone has to call that to inform about order has come to cyprus. DHL Express is a division of the German logistics company Deutsche Post DHL providing international express mail services. Loomis also has excellent tracking. 34 Arrived at Delivery Facility in OTTAWA SERVICE AREA - CANADA OTTAWA SERVICE AREA, ON - CANADA 11:25 Drivers, Customer Reps, and all of the DHL team don't give a ### about your time or your package. It is now 10:55 am and I'm waiting for a call so I can go pick up the package even though I was told it was unlikely that I would have it by noon. 13 Clearance event MAIQUETIA - VENEZUELA 17:16 Dhl Canada ranks 272 of 1034 in Transportation and Logistics category. Monday, July 07, 2014 Service Area 18 Processed at PANAMA CITY - PANAMA PANAMA CITY - PANAMA 02:04 Event Category: Shipment held – Available upon receipt of payment. and assured me that they had been "dispatched" and would be there to pick up the package. Dhl after reporting shipment had cleared processing and gone out for delivery lied claiming "recipient refused shipment". I'm in Toronto. ONLINE TOOLS If MyDHL +, ProView or e-Billing - our support will help you … 12 Clearance event MAIQUETIA - VENEZUELA 17:42 It allows DHL to avoid money-back payments to shipper when commitment times are not met. Here I am now Christmas eve and they say they are not sure where my package is exactly the last time it was scanned was on the 22nd. Ask the other driver..." I told him that for me he is a DHL and team he works with. Etoys Guaranteed delivery arrival by Christmas. ... so, now I'm just completely pissed off!!! I dont think is fair to pay more they did not mentioned it when I send the package out. We are pleased that you have benefited from the many learning and career opportunities. At the DHL office I was told they didn't have it and to return after 7 pm. NEVER, EVER, EVER use DHL! At DHL, we know how important your parcels are, and how important it is that they arrive at their destination on time and in one piece. You can rest assured: we treat your complaints seriously and promptly. 1 Shipment Accepted CARACAS - VENEZUELA 14:50, Tuesday, March 18, 2014 Location Time still till this day it has not be delivered yet. 2011-12-29 20:09 Processed at Location CALGARY I would NEVER use DHL of my own free will. It is the worst service ever.. DHL I do not need apologies. Headquarters. Don't believe when they tell you it will be express delivery. Contact Claims and Complaints. I asked the driver why would package be stuck in their warehouse for more than two weeks without any attempts to deliver. Oh and about my brother and dad picking up package they been there since 12:30pm EST they are still there at 4:00pm EST. I ordered a product that was shipped by DHL. I was hung up on by one when I thanked her for ruining my son's Christmas. Even when packages were lost by other carriers couple time, the handling of the problem was much supperior. Call Customer Care on 1 (800) 225-5345. 1) First delivery attempt to home address. 2) Used DHL website to redirect delivery to office. Turns out he left and then my package was at the DHL facility again. 2011-12-29 20:09 Processed at Location CALGARY There have been no Tracking Updates since that date. Deutsche Post DHL is the world's largest logistics company operating around the world, particularly in sea and air mail. They are so incompetent that I had a box clear customs 5 days ago and they still keep telling me we will get back to you. DHL does not want to be associated with counterfeit goods and upon suspicion of such goods being imported, Customs will be informed. Thirdly, they are now asking me to provide a receipt of the gift. 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